Deja Vu Aesthetic Training Academy Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. INFORMATION ABOUT US
Deja Vu Aesthetic Training Academy Limited is registered in England under company number 09812823
76 Cherington, Yate, Bristol BS37 8UX VAT number: 284 7658 50
Data Protection Officer: J Blakey
Email address: email@example.com
Telephone number: 07490 089999
76 Cherington, Yate, Bristol BS37 8UX
Data Protection Officer: R Ogden
Email address: firstname.lastname@example.org
Telephone number: 07787 526294
76 Cherington, Yate, Bristol BS37 8UX Member of Nursing & Midwifery Council
2. WHAT DOES THIS NOTICE COVER?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. WHAT IS PERSONAL DATA?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. WHAT ARE MY RIGHTS?
Under the GDPR, you have the following rights, which we will always work to
a. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e. The right to restrict (i.e. prevent) the processing of your personal data.
f. The right to object to us using your personal data for a particular purpose or
g. The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h. Rights relating to automated decision-making and profiling. We do not use your personal data in this way
i. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. WHAT PERSONAL DATA DO YOU COLLECT?
a. When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.
b. As you browse our website we'll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.
c. The information we collect about you is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.
d. We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it's your device).
e. Certain cookies are placed on our website in order to make it work. We will ask for your permission before we place them.
f. We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider and be attached to date and time stamps. We'll only include this information for as long as necessary.
6. INFORMATION WE COLLECT WHEN YOU USE OUR WEBSITE
a. When you use our website enquiry form to make an enquiry on one of the services that we offer, you may be asked to provide certain personal information about you.
b. Such information we collect may include:
• Date of birth
• Email address
• Telephone number
• Medical registration number
• Payment information
• Medical history
7. HOW WE USE DEVICE INFORMATION
a. We use Device Information we collect and monitor it using Google Analytics and MailChimp in order to help us improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.
b. With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.
8. NEWSLETTER SIGN UP, RE-MARKETING AND BEHAVIOURAL ADVERTISING
a. We will, from time to time, share your device or personal information to provide you with targeted advertisements or email marketing communications we believe might be of interest to you. This may include sharing some of your information with third party networks we use such as MailChimp, Google Ads or Facebook Ads.
9. HOW DO YOU USE MY PERSONAL DATA?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary because you have consented to our use of your personal data.
Your personal data will be used for one of the following purposes:
a. Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
b. Personalising our products, services and treatment for you.
c. Communicating with you. This may include responding to emails or calls from you.
d. Supplying you with information by email that you have opted-in to; you may unsubscribe or opt-out at any time by sending an email entitled ‘unsubscribe’. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, text message, or telephone with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
10. HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept:
a. There is no communication to us by yourself for 18 months.
b. Eighteen months have expired since the last date of aesthetic treatments administered to you.
c. You have requested deletion of your personal details using a SAR or email.
11. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?
We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.
12. DO YOU SHARE MY PERSONAL DATA?
We will not share any of your personal data with any third parties for any purposes, subject to two important exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority, however, we may share your personal data with another company for Company accounting purposes.
13. HOW CAN I ACCESS MY PERSONAL DATA?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. HOW DO I CONTACT YOU?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Data Protection Officer
Email address: email@example.com. Telephone number: 07490 089999 or 07787 526294 Postal Address: 76 Cherington, Yate, Bristol BS37 8UX
15. CHANGES TO THIS PRIVACY NOTICE
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available by email.